These terms and conditions apply to all picnic, game and tent hire in these conditions “you” means the hirer of any equipment and “we” means Lilybell. The terms and conditions can only be varied in writing by a representative of Lilybell.
Hire quotes are valid a period of 7 days from issue and are secured with a 20% non refundable deposit.
You must pay the full balance due for hire of the equipment (as set out in any quote from Lilybell) 14 days prior to the day of delivery of the equipment. This is a condition of the contract and we reserve the right to refuse to deliver the equipment without any liability for any consequential loss to you if you have not done so.
We will deliver the hire equipment to you on the date and at the address specified on the booking form.
Collection for DIY is Coolum or alternative location by prior arrangement.
All DIY picnic hire is 24 hours.
You must ensure the area in which the equipment is to be set up is cleared of furniture and any other items that may make the set up difficult, at the agreed arrival time. We cannot assist in moving heavy items of furniture or other items. Access to the space should also be clear to allow the equipment to be delivered safely.
It is your responsibility to measure the space required to accommodate the camp or picnic set up. No recompense will be given if equipment cannot be fully utilised due to inaccurate measurement of the space.
It is the responsibility of you to ensure that all possible steps are taken to avoid injury to users or damage to the hired equipment.
Smoking, pets and naked flames are not permitted inside the tents.
The equipment must be returned in an acceptable condition, i.e. clean, unsoiled and undamaged. If it is soiled or damaged the hirer agrees to pay any sums incurred to cover the cleaning costs and any costs of repair, replacement and/or loss of earnings as a result of the equipment being out of commission.
Lilybell and/or any of their representatives shall not be held liable for any injury, loss or damage to persons or property sustained as a result of any failure by any person to follow these terms and conditions or any other rules set out by Lilybell prior to hire.
Our canvas bell tents are not designed to be used in adverse weather conditions. Once pitched, we reserve the right to deconstruct and remove any or all tents and all equipment should there be 50% chance or 15 mm rainfall forecasted (indicated by the Bureau of Meteorology – BOM).
We will not be liable for any: Act of God including but not limited to tempest, fire, flood, storm or natural disaster; War, civil war, sabotage or act of terrorism; Government sanction, Global Pandemic , embargo, import or export regulation or order; Labour disputes, including strikes, lockouts, boycotts or other industrial action; Failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services.
While every effort will be made by the Company to carry out any booking accepted, however, the full performance of it is subject to variation or cancellation by the Company consequent upon Act of God, War, Strikes, Riots, Lockouts or any other disturbances. Fire, Flood, Storm, Gale or Tempest restrictions on the use of Transport, Fuel or Power. Requisitioning Storage of material or transport or labour or any other cause beyond the control of the Company.
Any cancellation of a hire order less than 4 weeks prior to an event will result in the loss of the 20% deposit, placed to confirm the hire. No refunds can be given and in the unfortunate circumstance that a booked event needs to be cancelled, a credit note will be given for a future date – where available. This credit note will be valid for a period of 12 months from the date of the original booking.
In the event that we cannot set up your party due to adverse weather, you will be offered the next available date.
We need a full one weeks notice to cancel any food orders. Any cancellation made in the week will incur the full cost of the food ordered. The customer will be responsible for collection.
In the event that we have to cancel your party for any reason, other than adverse weather, you will be offered the next available date or a full refund.
You will be responsible for gaining the approval to use the equipment in public places from relevant local authorities.